SERVICE

Service Guarantee

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After-sales service

After-sales service

The company has a sound product after-sales technical service system, and has strict measures and technical strength in product after-sales service, which can ensure that where the product goes, the service team will go. Try our best to meet the various requirements of users for product technical services. Moreover, the company has established a strong sales network and offices in various places, which not only includes the design scheme, high-quality products and preferential prices, but also provides good technical support and after-sales service. Our work will not stop until we know your needs and satisfaction.

Tel：+86-18232810051

Pre-sales service commitment

（1）Provide design and manufacture of products with special needs to meet the personalized needs of customers.

（2）The company arranges production and shipment in strict accordance with the contract, and guarantees supply according to the time agreed in the contract.

After-sales service commitment

（1）Three guarantees shall be implemented for the sold products. During the three guarantees period, if there are problems caused by the manufacturing quality of the products, the factory shall guarantee repair, replacement and return. For problems caused by other reasons, the factory will assist users to solve the problems, so as to ensure the timely commissioning of the products and reduce the accident losses.

（2）For the installation and commissioning of major equipment, on-site technical services are provided by technical experts who are deputy chief engineers to provide on-site services to solve various problems of users. Project representative on site.

（3）After the company's products arrive at your place, the technicians will be responsible for assisting in the installation and debugging work.

（4）We should cooperate with users to do a good job in the on-site operation and maintenance management of products, and can provide spare parts and accessories of our products to users at cost price at any time.

（5）Adhere to the principle of quality assurance and customer supremacy, and listen to the call of users at any time. When on-site service is needed, our factory guarantees to give a reply within 24 hours after receiving the user's notice, and reach the scene within 72 hours. In case of emergency, use fast The transportation arrived within 32 hours.

（6）
If the equipment has quality problems within the scope of maintenance, the company is responsible for free maintenance, and will arrive or reply within 2-5 hours after receiving the user's call.